Compact Online Reference Encyclopedia (CORE)

Looking for information on a specific topic, training, rule, or process? Through one search here, you can find the information you need from ICAOS’ white papers, advisory opinions, bylaws, policies, Hearing Officer's Guide, training modules, rules, helpdesk articles and the bench book. All results are cross-referenced with links to make navigation easy and intuitive.

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Support - ICOTS User Agreement and Privacy Policy
The Privacy Policy available for review is posted on the ICAOS website. The Electronic End User Agreement requires users to acknowledge they have read and agree to the ICOTS Privacy Policy.  States are still responsible for training on ICAOS Rules, ICOTS…
Support - Deactivating Users - Removing User Roles
As a state administrator, when deactivating a user account, unselect any user roles assigned to that account. Doing so will ensure that no activities or cases are inadvertantly assigned to the user and that the user will not show up in the drop down of…
Support - ICOTS User (Data Management)
The ICOTS User report lists all ICOTS users with information on state, role, supervisor, supervisor email, active status, workflow status, created date and last login date. Charts give a breakdown of user accounts requiring attention, number of active…
Support - ICOTS User Roles Explained
State Administrator (See ICOTS Administration Section for more Information) Creates, deactivates, and establishes roles for users. Can add case notes to its state’s cases. Performs any and all functions available under the 'Administrators' Tab…
Support - Password Reset Link Doesn't Work in Email
I received the password reset email after requesting it from ICOTS, but the link received does not work. Nothing happens when I clock on it or it loads a page that gives me an error. What's the problem? This usually only happens if the user's…
Support - User Administration and System Access
Who uses ICOTS? Each member state determines and administers its users. For most states, users are: Line staff responsible for supervision of transferees Compact office staff responsible for review and compact compliance State administrators responsible…
Support - ICOTS Privacy Policy and User Agreement - On Demand Module
Description:The material presented in this module outlines the requirements of the Privacy Policy and User Agreement. Every user of ICOTS is required to read the policy and agree electronically to the user agreement when initially logging into ICOTS. The…
ICOTS Privacy Policy V4.1 06-2009
Privacy Policy Interstate Compact Offender Tracking System Version 4.0   Approved 04/23/2009 Revised on 4/05/2022   1.0 Statement of Purpose The goal of establishing and maintaining the ICOTS is to further the following purposes of the Commission:…
Support - End User Training PowerPoint
PowerPoint presentation used to train ICOTS end users. Updated: 3/18/2022 The ICOTS End User Training PowerPoint presentation provides an overview of all major processes and functions used by an end-user such as initiating activities, managing workload…
Support - How to Unlock Your ICOTS Account to Login
There are 3 ways in which an ICOTS account can be 'locked.'  Please see the troubleshooting tips below to learn how to unlock your account.  NOTE:  ICOTS accounts are managed by State Administrators, not the ICAOS national office. Account…
On-Demand - ICAOS/ICOTS 300 Privacy Policy Training
Prior to accessing ICOTS, users must be trained on ICAOS rules, ICOTS procedures as well as the ICOTS privacy policy. This training module highlights the privacy policy and the end user agreement confirming ICOTS user understand and agree to terms prior…
Support - Updating Primary Address
The Supervising User can update the primary address in ICOTS at anytime via the Offender's Profile.  If you need to update the primary address and are not listed as the supervising user, the designation will need to be reassigned.  If the supervising…
Support - ICOTS End User Training - On Demand Modules
The ICOTS End User Training has recently been redesigned to offer several topic based modules.  Visit the Ondemand training section of the ICAOS website to access the modules ICOTS 301-Introduction to ICOTS explains basic ICOTS functionality including…
Support - ICAOS Rules Training Presentations & Resources
The Rules Training PowerPoint provides comprehensive information on the interstate compact in the various areas noted below.    Overview of the Compact Eligibility for Transfer Transfer Process/Investigation Supervision in the Receiving State/Closing a…
Support - Compact Online Reference Encyclopedia (CORE) - User Guide
What is CORE? CORE (Compact Online Reference Encyclopedia) is a search index that incorporates and cross-references all of the ICAOS Rules, Advisory Opinions, Bench Book, Bylaws, Hearing Officer's Guide, Administrative Policies, Helpdesk (Support)…
On-Demand - ICAOS/ICOTS 301 Introduction to ICOTS
This on-demand training module explains basic ICOTS functionality including user roles, workflow and offender management. Information on common user login errors is also provided. Time to complete this module is approximately 20 minutes.
Support - Manage Case Load
Manage Caseload is used to reassign cases and activities from one user to another. PO Supervisors can reassign from and to themselves and any PO or Supervisor   Compact Office can reassign ANY user of ANY role to another user of ANY role.   The first…
Support - ICOTS Security Features
User Security Questions When a user requests a password reset they must set 2 security questions. The answers to those security questions will be required the next time a user requests a password reset.   Users Inactive for More Than 90 Days State…
Support - FY22 Q4 (April 2022-June 2022): User clean up (remove roles, deactivate after 12 months, etc.)
What is User Administration? With an average of 30,000 active ICOTS users at any given time, each state is responsible for user administration and user ICOTS training.  In FY2019, the Commission conducted an audit to ensure states have adopted and…
Support - Resetting security question answers or 'unlocking' an ICOTS account
ICOTS Users must answer security questions anytime they reset their password. When incorrect answers are provided, their account will be locked.  The lockout lasts 24 hours or until a state administrator manually resets their security questions.  Note: …
Support - Can't Submit CAR On a Compact Case
I get an error when trying to create a compact action request for a case from both the Assistants tab and the Offender Profile. Compact action requests can only be sent on cases in which a sending and receiving state user has been assigned. The sending…
Support - Case Notes
Case notes generate emails when either a case has been reassigned (via manage caseload) as well as when a user enters case note (approved enhancement 2018.) When a user enters a case note, ICOTS notifies all users associated with the workflow on a case (…
Support - Troubleshooting for ICOTS Email Notifications
When an ICOTS user is not receiving emails, there are 3 common causes: Account is not set up correct (e.g. Ensure email address contains no typos and is all lowercase) Internal email server (on user end) quarantined the email (commonly because the emails…
Support - Assigning, Delegating & Reassigning
Assigning - this process occurs when the responsibility for a Compact Activity or Case is designated to a PO from either a Supervisor or a Compact Office User. Reassigning - this process occurs when the responsibility for a Compact Activity or Case is…
Support - Compact Action Requests on Closed Cases
Why am I receiving email notifications about CARs submitted on a case that's closed in ICOTS? These email notifications are valid. CARs can be submitted on historical cases. This functionality was included in ICOTS so users could communicate about a…
Support - 8-2008i - Initiating Activities from the Offender Profile Screen
Training Bulletin 8-2008i explains how to initiate compact activities from within the offender profile screen. The “Assistance” screen, available from the Assistance Tab in ICOTS, is the most prominent and easily accessible screen for users to initiate…
Support - Removing Cases From Workload
Cases are deleted from the system or moved to historical status in three ways: The supervisory authority, or location of the offender, determines whether the assigned user in the Sending State or Receiving State can initiate the removal.  Junk cases (…
Support - Adding new ICOTS Offender
Important! Duplicates and Junk records must be reported to your State Administrator within 5 business days of creation.  Failure to do so is a violation of the ICOTS Privacy Policy.  Only add new records after confirming the individual does not have an…
Support - Reopening Closed Compact Cases
Receiving state compact office users can reopen a case any time that compact case’s status has the value CLOSED. Make sure the 'Show historical cases' box is checked and then click the "Reopen" button. Everyone associated with the case…
Support - Subsequent State Transfers
Request for Reporting Instructions When the user selects the receiving state, only those cases between the sending state and selected receiving state will be displayed to choose from.  The new RFRI and compact case will already have the offender…
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